Eloria Jewels – Terms & Conditions

Welcome to Eloria Jewels, your destination for elegant, carefully selected earrings designed for everyday wear, gifting, celebrations, and special occasions.

By accessing our website or placing an order, you agree to the Terms & Conditions below. Please read them carefully before making a purchase.

1. Definitions

Consumer
An individual purchasing products for personal, non-commercial use.

Distance Contract
A purchase completed through our website without in-person interaction.

Durable Medium
A method that allows information to be stored and accessed without alteration, such as email.

2. Applicability

These Terms apply to all purchases made through the Eloria Jewels website.

By placing an order, you confirm that you have read, understood, and agreed to these Terms.

Where any provision is unclear, it will be interpreted in line with applicable consumer protection laws.

3. Company Information

4. Our Products

At Eloria Jewels, we are committed to:

• Providing high-quality earrings and jewelry accessories
• Offering studs, hoops, drops, statement earrings, occasion pieces, and everyday designs
• Displaying accurate product descriptions, materials, measurements, and images
• Showing applicable prices, taxes, and shipping charges before checkout
• Keeping product availability updated whenever reasonably possible

Product images are provided for reference. Slight differences in colour, finish, stone appearance, texture, or size may occur due to photography, lighting, screen settings, materials, or manufacturing processes.

5. Order Process

Orders are confirmed after full payment has been received.

After completing checkout, you will receive an order confirmation by email.

Payments are processed through trusted third-party payment providers.

Eloria Jewels reserves the right to cancel or refuse an order due to:

• Suspected fraudulent activity
• Pricing or product information errors
• Payment verification issues
• Product unavailability
• Incorrect delivery information
• Quantity or purchasing restrictions

When Eloria Jewels cancels a paid order, an eligible refund will be issued to the original payment method.

6. Right of Withdrawal

Eligible products may be returned within 14 days of delivery.

To qualify for a return:

• The item must be unused and unworn
• The hygiene seal, where provided, must remain intact
• The item must not have been altered, repaired, or damaged
• The item must be returned in its original packaging
• All tags, inserts, certificates, and accessories must be included
• The item must remain in its original, resellable condition
• Proof of purchase may be required

For hygiene reasons, earrings with removed or broken hygiene seals may not be eligible for return unless they are damaged, defective, or incorrect.

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the product is damaged, defective, incomplete, or incorrect.

All returns must be approved before being sent back.

Once the returned product has been received and inspected, approved refunds will be issued to the original payment method.

Original shipping charges are generally non-refundable unless the product was faulty, incorrect, or a refund is required under applicable law.

Please review our Return & Refund Policy for complete information.

8. Pricing

All prices are displayed in USD, unless otherwise stated.

Eloria Jewels reserves the right to correct pricing, promotional, technical, or product-description errors at any time.

Prices may change without prior notice. These changes will not normally affect orders that have already been confirmed.

International customers are responsible for customs duties, import taxes, and local handling charges where applicable.

9. Product Information

Customers should review all product information before placing an order, including:

• Earring dimensions
• Materials and finishes
• Closure type
• Weight
• Stone or decorative details
• Care instructions
• Allergy-related information, where provided

Please note:

• Product colours may appear slightly different due to lighting or screen settings
• Natural stones and decorative details may vary slightly
• Minor differences may occur in handmade or naturally finished products
• Plated finishes may change over time depending on wear and care
• Customers with metal sensitivities should review the listed materials before purchasing

Eloria Jewels does not guarantee that every product will be suitable for every skin type unless clearly stated.

10. Product Quality & Warranty

All Eloria Jewels products are checked before dispatch.

Product issues must be reported within 14 days of delivery.

Where applicable, the warranty does not cover:

• Misuse or improper handling
• Normal wear and tear
• Scratches, dents, bending, or stone loss caused after delivery
• Damage caused by dropping, impact, or excessive force
• Tarnishing or fading caused by perfume, lotion, makeup, sweat, or chemicals
• Damage caused by swimming, showering, sleeping, or exercising while wearing the earrings
• Damage caused by incorrect cleaning
• Damage caused by improper storage
• Damage caused by repairs or alterations performed by another party
• Skin reactions resulting from an undisclosed or unknown sensitivity
• Failure to follow the provided care instructions

11. Shipping & Delivery

Orders are shipped to the delivery address provided at checkout.

Estimated delivery may take approximately 7–14 days, depending on the destination, courier availability, customs processing, and shipping conditions.

Delivery delays may occur due to:

• Customs inspections
• Courier disruptions
• Severe weather
• Public holidays
• High order volumes
• Supply chain interruptions
• Incorrect or incomplete delivery information

Customers are responsible for checking that their shipping details are complete and accurate.

When delivery fails due to circumstances within our responsibility, Eloria Jewels may provide a replacement or refund where applicable.

12. Payments

Full payment is required at checkout.

We may accept major credit and debit cards, PayPal, and other secure payment methods displayed on our website.

Payment information is processed through third-party payment providers. Eloria Jewels does not store complete credit or debit card details.

For payment-related problems, please contact our customer support team promptly.

13. Complaints & Customer Support

Please report order-related issues within 7 days of receiving your order.

Our customer support team aims to respond within 14 business days.

Depending on the circumstances, valid complaints may be resolved through:

• Replacement
• Full or partial refund
• Store credit, where applicable
• Replacement of a damaged or missing item

We may request photographs, videos, proof of purchase, packaging images, or other details to review your complaint.

14. Dispute Resolution

Eloria Jewels aims to resolve complaints and disputes fairly and efficiently.

Customers should first contact our support team so we can attempt to resolve the matter directly.

When a dispute cannot be resolved, it may be referred to an independent mediator, consumer protection authority, or another appropriate dispute-resolution body where applicable.

15. Force Majeure

Eloria Jewels is not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Shipping carrier disruptions
• Supply chain interruptions
• Strikes or transportation delays
• Government restrictions
• Customs delays
• Internet or payment-system failures
• Other events outside our reasonable control

16. Governing Law

These Terms are governed by applicable laws, subject to any mandatory consumer protection rights available in the customer’s country or region.

17. Changes to These Terms

Eloria Jewels reserves the right to update these Terms & Conditions at any time.