Eloria Jewels – Privacy Policy

At Eloria Jewels, we respect your privacy and take care when handling your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase earrings, create an account, or contact our customer support team.

By using our website, you agree to the practices described in this policy.

🔐 Information We Collect

🧾 Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order and transaction details
• Product preferences
• Payment information processed through third-party payment providers

Eloria Jewels does not store your complete credit or debit card information.

🌐 Website Usage Information

Certain information may be collected automatically when you use our website, including:

• Pages and products viewed
• Time spent on the website
• Click and browsing activity
• Products added to your cart
• Device type
• Browser type
• Operating system
• IP address
• Referring website or traffic source

🍪 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Support essential website functions
• Save your shopping cart and preferences
• Remember login details where applicable
• Improve your shopping experience
• Review website traffic and performance
• Understand how visitors use our website
• Show relevant advertising where consent has been provided

You can manage or disable cookies through your browser settings. Some website features may not work correctly when certain cookies are disabled.

💡 How We Use Your Information

We may use your personal information to:

• Process and deliver your Eloria Jewels orders
• Verify and confirm payments
• Send order confirmations
• Provide shipping and delivery updates
• Respond to customer questions
• Process returns, exchanges, cancellations, and refunds
• Prevent fraudulent or unauthorised transactions
• Improve our earrings, collections, and website
• Maintain order and customer-service records
• Meet legal, tax, accounting, and regulatory requirements
• Send restock notices, new collection updates, and promotional offers with your consent

🔒 Data Security

We use reasonable technical and administrative measures to protect your personal information.

Where applicable:

• Information is protected through secure systems and encryption
• Payments are handled by PCI-compliant payment providers
• Access to customer information is limited to authorised parties
• Personal information is kept only for as long as reasonably necessary

We do not sell or rent your personal information.

Although we take reasonable precautions, no website or electronic transmission can be guaranteed to be completely secure.

🤝 Sharing Information with Third Parties

We may share limited personal information with third parties when needed to operate our business and complete your order.

These parties may include:

• Payment providers such as Stripe, PayPal, or other available processors
• Shipping, courier, and logistics providers
• Warehousing and fulfilment partners
• Website hosting and e-commerce platforms
• Email and communication service providers
• Customer support systems
• Website analytics providers
• Review platforms when you choose to participate
• Legal, regulatory, or government authorities when required by law

These providers are expected to use your information only for the services they provide and to follow applicable privacy and data-protection requirements.

🧾 Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request a copy of the information we hold about you
• Correct inaccurate or incomplete information
• Request deletion where legally permitted
• Restrict or object to certain uses of your information
• Withdraw marketing consent
• Unsubscribe from promotional emails
• Manage cookies through your browser settings
• Ask how your information is collected, used, or shared

Some information may need to be retained for legal, tax, accounting, fraud-prevention, or transaction-record purposes.

📨 Communication Storage

Messages sent through our website, email, contact forms, or customer support channels may be stored securely to:

• Respond to your questions
• Provide customer support
• Maintain records of orders and requests
• Resolve complaints or disputes
• Improve our products and services
• Meet legal or regulatory requirements

Customer communications are treated as confidential and accessed only when needed.

📢 Marketing Communications

With your consent, we may send communications about:

• New earring collections
• Restocked designs
• Special offers
• Gift ideas
• Eloria Jewels news and updates

You may unsubscribe at any time through the unsubscribe link included in our promotional emails.

You may still receive service-related messages such as order confirmations, payment updates, return information, and delivery notifications.

👶 Children’s Privacy

Our website is not intended for children who are not legally permitted to make online purchases.

We do not knowingly collect personal information from children without permission from a parent or guardian.

Please contact us when you believe a child has provided personal information through our website.

🌍 International Data Transfers

Some of our service providers may operate outside your country.

When personal information is transferred internationally, we take reasonable steps to ensure it is handled under applicable privacy and data-protection requirements.

🗃️ Data Retention

We retain personal information only for as long as needed to:

• Complete and deliver orders
• Provide customer support
• Process returns and refunds
• Maintain financial and transaction records
• Resolve disputes
• Prevent fraud
• Meet legal, accounting, tax, and regulatory obligations

When information is no longer required, it may be securely deleted or anonymised.

🔗 Third-Party Links

Our website may contain links to third-party websites or services.

Eloria Jewels is not responsible for the privacy practices, security, or content of those websites. We recommend reviewing their privacy policies before providing personal information.

🛠️ Policy Updates

We may update this Privacy Policy to reflect:

• Legal or regulatory changes
• Changes to our services
• Updates to our business practices
• Technology or platform changes
• Changes in how information is collected or used

The latest version will be published on this page.

💬 Contact Us

For questions, concerns, or requests regarding your privacy or personal information, please contact us through our Contact Us page.

At Eloria Jewels, we are committed to keeping your shopping experience secure, clear, and dependable.